Last updated: September 2026

Romis Care Services Ltd ("we", "us", "our") is committed to protecting the privacy of our clients, their families, our staff and website visitors. This Privacy Policy explains how we collect, use, store and protect personal information in connection with our care services and this website, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details such as your name, address, phone number and email address.
• Care-related information, including health details, care needs, risk assessments and care plans.
• Information submitted through our website forms, such as enquiries and job applications, including qualifications and location.
• Technical information about your visit to our website, such as browser type and pages viewed.

2. How We Use Your Information

We use personal information to:

• Assess your care needs and deliver safe, appropriate care and support.
• Respond to enquiries and job applications submitted through our website.
• Communicate with you about your care, appointments or account.
• Meet our legal, regulatory and CQC reporting obligations.
• Improve our services and website.

3. Sensitive (Special Category) Data

As a care provider, we may collect sensitive information about your health and wellbeing in order to deliver safe and effective care. We only collect and use this information where necessary for the provision of care, and we apply appropriate safeguards to protect it.

4. Sharing Your Information

We do not sell your personal information. We may share relevant information with:

• Healthcare and social care professionals directly involved in your care.
• Regulatory bodies such as the Care Quality Commission (CQC), where required.
• Trusted service providers who support our operations, under appropriate confidentiality agreements.

5. Data Retention

We retain personal and care records for as long as necessary to provide our services and to meet legal, regulatory and insurance requirements, after which information is securely deleted or anonymised.

6. Cookies

Our website may use cookies to help it function properly and to understand how visitors use our site. You can control cookies through your browser settings.

7. Your Rights

Under UK data protection law, you have the right to request access to, correction of, or deletion of your personal information, and to object to or restrict certain uses of it. To exercise any of these rights, please contact us using the details below.

8. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch with our team.