Last updated: September 2026

These Terms & Conditions govern the provision of care and support services by Romis Care Services Ltd ("Romis Care Services", "we", "us", "our") to our clients ("you", "your"). By engaging our services, you agree to be bound by these terms.

1. Our Services

Romis Care Services provides CQC-registered personal care, domiciliary care, companionship, live-in care and specialist support services in line with the care plan agreed with you or your representative. Services are delivered by trained, DBS-checked Care Professionals.

2. Care Plans & Assessments

Before care begins, we carry out an assessment to understand your needs and agree a personalised care plan. This plan may be reviewed and updated from time to time to reflect any changes in your circumstances or requirements.

3. Fees & Payment

Fees for our services are set out in your individual care agreement and may vary depending on the type, frequency and duration of care provided. Invoices are issued in line with the payment terms agreed at the outset, and payment is due within the timeframe specified on the invoice.

4. Cancellations & Changes to Care

We ask for reasonable notice if you wish to cancel, reduce or reschedule a care visit, so that we can adjust staffing accordingly. Cancellations made with insufficient notice may be subject to a charge, as set out in your care agreement.

5. Client Responsibilities

• Providing accurate and up-to-date information about your health, care needs and any risks relevant to your care.
• Providing a safe working environment for our Care Professionals during home visits.
• Informing us promptly of any changes to your circumstances that may affect your care.

6. Confidentiality & Data Protection

We handle all personal and care-related information in accordance with data protection law and our Privacy Policy. Information about you is only shared with relevant professionals where necessary to provide safe and effective care.

7. Complaints

If you are unhappy with any aspect of your care, please contact us so we can address your concerns promptly. We take all feedback seriously and use it to continuously improve our service.

8. Liability

While we take all reasonable care in delivering our services, Romis Care Services' liability is limited to matters directly caused by our negligence or breach of these terms, to the extent permitted by law.

9. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services or legal requirements. The latest version will always be available on this page.

10. Contact Us

If you have any questions about these Terms & Conditions, please get in touch with our team.